Frequently Asked Questions
PRODUCT QUESTIONS
How do I find the right size for my Merrell shoes?
Our sizing varies by style. Refer to our size guide for detailed measurements and fit recommendations.
Are Merrell shoes waterproof?
Many of our styles feature waterproof membranes, like M Select™ DRY. Check the product description for details.
How do I care for my Merrell shoes?
Use a soft brush and mild soap for cleaning. Avoid harsh chemicals and machine washing.
Do Merrell shoes have good arch support?
Yes, many styles include supportive footbeds. For extra support, explore our orthotic-compatible options.
Can I replace the insoles in my Merrell shoes?
Most styles allow insole replacement for customized comfort.
ORDERING & SHIPPING
How long does shipping take?
Delivery times vary based on location and shipping method. You’ll receive tracking info once your order ships.
Do you offer international shipping?
We ship to select countries. Check our shipping policy for details.
Can I change or cancel my order?
Contact us immediately if you need to modify your order. Once shipped, changes cannot be made.
What payment methods do you accept?
We accept major credit cards, PayPal, and other regional payment options.
RETURNS & EXCHANGES
What is your return policy?
Unworn items can be returned within 30 days for a refund or exchange.
How do I initiate a return?
Start the process through our Returns Center. Follow the instructions for a smooth experience.
Do you cover return shipping costs?
Return shipping fees may apply unless the item is defective or incorrect.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return.
WARRANTY & REPAIRS
Does Merrell offer a warranty?
We stand by our products with a limited warranty against defects.
How do I make a warranty claim?
Contact our customer service team with proof of purchase and details about the issue.
Can I repair my Merrell shoes?
Some styles are repairable. Check with our team for recommendations.
GENERAL QUESTIONS
Where are Merrell products made?
Our products are manufactured globally, with a focus on quality and sustainability.
Do you offer discounts for military or first responders?
Yes, we provide special discounts. Verify your eligibility through our partner program.
How can I stay updated on new releases?
Sign up for our newsletter to get the latest news and exclusive offers.
Where can I find Merrell products near me?
Use our store locator to find authorized retailers.
Still have questions?
Reach out to our friendly customer service team for assistance.